Your feedback is key to make sure we can provide the best possible service to our patients.
After your appointment you will be encouraged to complete a feedback form. You can also fill out this form here: Breast Screening Feedback
If you would like to speak to someone or email the team, the contact details are below:
- Telephone: 023 9228 3613 / 3614
- Email: pho-tr.
bsuadmin @nhs.net
We have received some lovely feedback about our services which you can read below:
“I was early and asked if I was too early, but they were wonderful and saw me. The entire experience was brilliant. Each and every member of staff were superb. They were friendly, helpful and totally professional." (June 2025)
"My daughter has a learning disability so this is on her behalf as I was with her the whole time. She was very nervous and frightened (this was her first time). She was soon put at ease by her nurse. She talked to my daughter in simple terms gaining her trust - she became her friend. The whole procedure went smoothly and very well. Beyond our expectations. Thank you so much." (May 2025)
"From stepping into the unit feeling very anxious due to being called back everyone was so friendly. The receptionists were friendly and chatty putting me at ease immediately. The breast nurse was so empathetic and reassuring, she explained the process. The radiologists again friendly and caring. The unit was bright, clean and tidy. It had a calm atmosphere and not ‘clinical’. The QA breast unit was amazing and provides a calm safe place for nervous anxious patients. A big thank you to QA breast unit for your care and compassion from every member of staff during my appointment" (May 2025)
"The staff were professional and reassuring , I felt at ease and the whole appointment was quick and not awkward at all . I was informed when the results would arrive etc at the end. Very pleasant professional staff ( don’t think you can improve anything)" (May 2025)
"I was very nervous indeed, having had some dreadful experiences previously. I explained my nervousness and the staff were without exception understanding and very kind. The technique was faultless. First time I managed to be screened in 9 years.... Restored my faith in the service this time. It can be done without so much pain!" (April 2025)
"How lovely and welcoming the staff were at the mobile unit at Alver Valley Garden Centre Gosport and how at ease they made me feel". (April 2025)
"Your kindness, expertise, and compassionate approach made a significant difference in ensuring a comfortable and positive experience. Your dedication to patient care did not go unnoticed, and she was truly grateful for the outstanding service you have provided. Thank you for your hard work, patience, and commitment to excellence" (March 2025)